Refund policy

We offer a 14-day return policy — you have 14 days after receiving your scooter to request a return.

To be eligible, the scooter must be unused, in its original condition, and in its original packaging (minor wear to the outer box from transit is expected and doesn't affect eligibility). You'll need your order confirmation or receipt.

To start a return, contact us at info@accio.com.au before sending anything back. Items returned without first requesting a return will not be accepted.

Change of mind returns: the customer is responsible for return shipping costs.

Damages, defects, or wrong item: please inspect your order on arrival and contact us immediately at info@accio.com.au if the item is faulty, damaged, or incorrect. We'll cover return shipping in these cases and arrange a replacement or refund.

Your rights under Australian Consumer Law: nothing in this policy limits your statutory consumer guarantee rights. If a product has a major or minor failure, you may be entitled to a repair, replacement, or refund under the Australian Consumer Law, in addition to anything offered here.

Refunds: once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval with no refund received, contact us at info@accio.com.au.